While few technogeeks may have useful business skills, even fewer suits have the technical skills to see danger in outsourcing business processes. Here’s another case of using technology to alienate and lose customers.
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Software releases generally bring new capabilities, but like Ralph Story’s LA, some things aren’t here anymore. The results have some very negative consequences that may not support a new conspiracy theory, but being locked into a sales funnel is not pleasant. We’re starting to do something about this by rolling our own tools; perhaps you can too.  Topics:

• The Good Old Days: When Software Worked
• Things That Aren’t Here Anymore
• Outsourcing Quality Assurance
• How Did It Come To This?
• Hot Wax And The VW Beetle As Models

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